Spotlight

By Hannah Wren Originally published here The only constant in life is change—and it’s difficult to embrace the unknown. That’s why the employee experience is essential to change management, when leaders are charged with supporting their teams through adjusting to new and different ways of working. It helps to think of employees as customers. Customer experience teams evaluate the customer journey before, during, and after… Read More »Metrics & KPIs for Measuring Change Management, according to 2 Change Leaders

Published by Douglas Flory Originally published here As Change Practitioners/Managers/Leaders/Experts, we often ‘translate’ technical jargon into ‘everyday’ terms for our audience to understand what is expected. We do this in our roles to help others succeed before, during, and after the launch of ‘the new’. We also promote empathy, inclusion, and an understanding of cultural perspectives in our work. These three attributes add value to… Read More »Words Make An Impact

Originally published by Kealy Spring October 2021 Ever heard the saying, “the only constant is change?” It’s starting to become cliche. But also true. To a large extent, change is inevitable. In an organisation, that change can come in many forms. Yet despite the constancy of it, people are overwhelmingly resistant to change. It can be difficult to adjust to something new, but change isn’t… Read More »Overcoming resistance to change within your organisation

What transformation leaders now understand about preparing for large-scale change. Published by Deloitte Originally published here ‘Impact assessment’ ‘Change readiness’ ‘Tactical communications’ These are three examples of core characteristics to any successful change management plan, and terms transformation leaders have likely heard before. However, with large-scale change programs becoming more and more complex, requiring a mix of specialist capabilities such as experience design, branding and… Read More »The many faces of change